Terms & Conditions

Please read these terms and conditions of service and website use ("Terms") carefully.  Accessing this website and using or purchasing from it indicates your understanding and agreement to and acceptance of the full Terms and Conditions herein.


1) The person who places / submits an order will hereinafter be known as the Customer  
2) O APOSTROPHE will hereinafter be known as O APOSTROPHE  
3) Terms and conditions of service and website use will hereinafter be referred to as Terms.


O APOSTROPHE reserves the right to change the Terms from time to time. Your continued use of the site will signify your acceptance of any adjustment to these terms.  We will keep the customer informed of these modifications by posting a notification on the website. The customer's sole recourse will be to discontinue use of the website.  Our store is hosted on Shopify Inc.  They provide us with the online e-commerce platform that allows us to sell our products and services to you.


You can buy products from us online, by telephone or through the post. Soon after an order is placed, you will receive a Paypal email confirmation for the transaction amount.   This indicates your bank has authorised the transaction, but does not guarantee our acceptance of the order. If we accept your order, we will send you confirmation by email once the goods have been despatched. Orders will only be processed and shipped if O APOSTROPHE deems an order complete. 

An order is deemed complete if all relevant information requested throughout the order process has been entered correctly and the terms and conditions agreed. If the order is deemed incomplete, O APOSTROPHE will send an e-mail to the Customer requesting the missing information. When the information is received by O APOSTROPHE, the order will be deemed complete.


No contract will exist between O APOSTROPHE and the customer until and unless O APOSTROPHE despatches the Customer's goods. Acceptance will be deemed complete and effectively communicated at this time. Ownership of the goods will pass to the customer on receipt of payment and despatch of the goods from O APOSTROPHE. Any and all contracts formed will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales.   O APOSTROPHE and the customer irrevocably submit to the exclusive jurisdiction of the English Courts.


Prices are those published on the O APOSTROPHE website. Any orders placed at a particular time will be governed by the prices listed on the O APOSTROPHE site at the time of the placing of the order.  Postage and packing prices are quoted separately.  Prices displayed on the O APOSTROPHE site are in British pounds.


Payment is required at point of sale. Goods will not be despatched until payment is received and/or unless either a credit card has been verified, or postal order/guaranteed cheque has cleared funds. All online and telephone transactions are processed using a secure server.  Through the PayPal checkout process, we accept the following methods of payment: Visa, Mastercard, Switch, Delta and Solo.

Legal Disclaimer 

The services and all information, products and other content included in or accessible from this website, are provided on an "as is" and "as available" basis and are subject to change at any time without notice to you. Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, all measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Product descriptions can be changed by O APOSTROPHE at any time.

Use of the Website 

We do not guarantee that the O APOSTROPHE website is free from viruses or other infecting programmes. We will not be responsible for any losses resulting from your use, or your inability to use the O APOSTROPHE website.

Email Security

You acknowledge that communication by Internet e-mail is unavoidably insecure in limited circumstances. By contacting O APOSTROPHE by e-mail you accept the risk of interception by unauthorised third parties. We shall not be liable to you for any loss, expense or damage incurred or suffered by you in connection with such interception.


You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. This does not apply to any perishable goods, unsealed software or item personalised or made to your specification. 

To cancel any item, you can e-mail or write to us within 14 days of the day following delivery of your order being made, quoting your order number. You must take reasonable care of the item, retain all original packaging and must not use them. Items may be returned to us at our address which can be found on our ‘Get in Touch’ page. Any costs incurred in returning the item are the responsibility of the customer. We will refund within 14 days of your cancellation. 

A full refund will be given for items returned to us within this period; items not returned will have the direct cost of retrieving the item(s) deducted from the refund value. Unless Customer shall, within 7 days after delivery, inspect the Products and notify O APOSTROPHE, in writing, of any defects found, the Products shall be deemed to have been accepted on delivery. Damages, faulty goods, or loss/shortage in transit must be notified to O APOSTROPHE within 7 days of receipt or expected receipt of order. This does not affect your statutory rights.

Copyright and Restrictions of Use on the Website    

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.  Reproduction of any part of the O APOSTROPHE site for any purpose without the prior written permission of O APOSTROPHE is strictly prohibited. 

The O’ logo and the O APOSTROPHE logo are registered trademarks of O APOSTROPHE in the United Kingdom and other countries.  The o-apostrophe.com logo and the o-apostrophe-candles.com logo is copyright of O APOSTROPHE.  The brand names and specific services of this Company featured on this website are trade marked. Other company names featured on this site may also be the copyright, trademarks or registered trademarks of their owners. This website is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this website.

Breach of these Terms

In the event of the Customer being in breach of any of these conditions,O APOSTROPHE shall be entitled to refuse to supply the Customer with any further goods, or suspend delivery until all breaches have been remedied.

Limitation of Liability 

O APOSTROPHE shall not be liable for any loss or damage sustained or incurred by the Customer or any Third Party unless it is caused by the negligence or wilful misconduct of O APOSTROPHE or its employees and then only to the extent not excluded by the Agreement.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall O APOSTROPHE, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Statutory Rights 

The O APOSTROPHE terms and conditions of sale do not affect your statutory rights, and if any term of the Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Agreement and the remainder of the provisions in question shall not be affected.